Our service standards allow us to:
- contribute towards our vision to 'Waste less, Recycle more'
- ensure all residents are aware of their responsibilities in relation to waste and recycling collections in Luton
- increase the quality and quantity of recycling collected from households in Luton
- ensure that we maintain safe, sustainable, economic and efficient waste and recycling collections for all householders in Luton
Please help us by:
- putting the correct materials in the correct bins
- placing your waste container out for collection before 6am on your allocated collection day
- remove your waste containers from pavement or road no later than 7pm on the collection day
- numbering your waste containers with a house number or name to reduce the risk of it being lost or stolen and help the crews put it back in the right place
- being courteous to the crews during their rounds and showing patience when driving behind them and comply with the Highway Code
What you can expect from us
You can expect us to:
- provide a collection of recycling, refuse, garden waste and glass every two weeks
- only collect items that are in the right containers – if something is not in the right bin/bag/box we will leave a sticker saying why it was not taken
- we will not collect extra bags of refuse/side waste
- ensure our crews are polite and courteous during their collections
- provide an assisted bins collection to people who are physically unable to take out their bins
- provide two Tidy Tips (household waste recycling centres) and a number of neighbourhood recycling centres where you can take your waste and recycling
- provide a bulky waste collection service at additional fee
Waste strategy
We have a strategy for how we handle waste in Luton, from 2018 to 2028.