Ask for a review of the decision
You may challenge a decision by requesting a review within one calendar month of the decision notice where either:
- you have not been awarded a Council Tax Exceptional Hardship payment for a day
- where you feel the award should be increased
We may consider a review request if it is made outside one calendar month if you can show continuous good cause for the delay in making the request throughout the period.
You will not have the right to a review where:
- we have already reviewed the application
- for any day on which they have received 100% discount or exemption
- for any request to backdate the award for more than one calendar month from the date of application
- where the council has no remaining budget provision
- in any case where the council was under no duty to make a decision
Review decisions are final and may not be further challenged except where legislation permits.
What you need to provide
You will be required to upload documents to this form to support your request. You can find guidance on how to upload documents and how to upload documents to an existing request.
How to request a review
You can request online.