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Upload supporting documents to an existing application or claim

How to upload documents to a Housing Benefit, Council Tax Reduction claim or a change of circumstances that impacts your benefits.

In this section:

Uploading electronic documents to an application or claim

Some documents such as online banking statements and wage slips are not available in paper format. This means you might have to upload an electronic format document.

We can accept any combination of documents you have downloaded, scanned or photographed, but each single upload must be no larger than 2MB.

Help reducing file size if larger than 2MB

You can:

How to download a document online and attach to your form

  1. Download the document from the internet (for example, online bank statement or electronic wage slips).
  2. Save to your device.
  3. Upload the document(s) directly to form.

Screen shot of a webpage or document

  1. Take screenshot of the screen or document(s) on your device.
  2. Using the device, upload the screenshot image directly to the form.

Paper documents

Even if you only have paper documents, you can convert these to electronic documents as follows:

  • take photo(s) of the paper document(s) on a smartphone or tablet
  • using the smartphone or tablet, upload directly to form

Scan paper document on a scanners

  1. Use a scanner to scan the document.
  2. Save the document to a PC or laptop.
  3. Upload the photo directly to form.

File types accepted

This includes:

  • PDF (.pdf)
  • Word (.doc, .docx)
  • Excel (.xls, .xlsx, xlt)
  • images (.jpg, .jpeg, .tif, .png)