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Make a benefit enquiry, dispute or appeal

Ask us for a Statement of Reason or a reconsideration of a decision on your Housing Benefit and Council Tax Reduction claim and how to appeal if you are still unhappy with the decision.

Make a Council Tax Reduction appeal

If you disagree with a decision regarding your Council Tax Reduction you may request a revision.

This request must be made directly to Luton Council and should clearly outline the reasons why the decision is considered incorrect.

If you remain dissatisfied or if no written response is received within 2 months of the revision request, you have a further 2 months to appeal with an independent tribunal.

How to appeal

Details of how to make an appeal are on the Valuation Tribunal website.

Your application must:

  • be made in writing and include your full name, address and claim reference number
  • be signed by the person affected by the decision
  • state the date of the decision that you do not understand or dispute
  • state what elements of the decision you would like clarified or that you dispute and why
  • provide evidence where applicable to support your dispute
  • provide the name address of your representative (if applicable) and confirm where you would like correspondence relating to your appeal to be sent

The whole appeal process usually takes between 6 and 12 months.