Understanding your decision
We send you a letter when there is a change to the amount of benefit you get. This letter explains how we have worked out your benefit.
It will include:
- your award start date
- the amount of benefit awarded
- how often it will be paid
- a breakdown of how we worked out your entitlement
You should check this letter to make sure that all the details are correct.
If you need help to understand your letter you can use the example Housing Benefit letter. It explains how we work out your benefit and the different sections on your Housing Benefit letter.
If you would still like a further explanation of the decision made, you can ask for an explanation (Statement of Reasons).
Discretionary Housing Payments and Council Tax Exceptional Hardship Reduction decisions
There is a separate review process for:
For other benefit decisions including Universal Credit, read challenge a benefit decision (mandatory reconsideration) – GOV.UK