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Make a benefit enquiry, dispute or appeal

Ask us for a Statement of Reason or a reconsideration of a decision on your Housing Benefit and Council Tax Reduction claim and how to appeal if you are still unhappy with the decision.

In this section:

Make a Housing Benefit appeal

Your appeal must:

  • include your full name, address and claim reference number
  • state the date of the decision that you do not understand or dispute
  • state what elements of the decision you would like clarified or that you dispute and why
  • provide evidence where applicable to support your dispute

Start now

After you've made an appeal

We will endeavour to prepare your case for tribunal as soon as possible after receipt.

Thereafter, the case is no longer in our hands, but dealt with by the tribunal services. These are managed by Her Majesty's Courts & Tribunals Service (HMCTS). For more information, read the appeal a benefit decision guide on GOV.UK.

The whole appeal process usually takes between 6 and 12 months.